Privacy Policy for Peak Health Advocates, LLC

Effective Date: September 23, 2025

This Privacy Policy explains how Peak Health Advocates, LLC ("Company," "we," "us," or "our") collects, uses, protects, and shares your personal information when you visit or use our services or website, peakadvocates.com (the "Site").

Privacy Commitment and Scope: We acknowledge the importance of protecting your personal information and privacy. We are committed to handling your information responsibly and with care. Please note: Peak Health Advocates, LLC is not a healthcare provider and is not subject to the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

We collect personal information from you in the following ways:

A. Information You Provide Directly to Us

You may provide personal information to us when you: purchase a service, sign up for an email list, or contact us.

This information may include:

Contact Data: Name, email address, and phone number.
Health-Related Data: Medical history, current health conditions, treatment plans, and medical records you choose to share.
Service Data: Details about your advocacy needs, communication records, and service agreements.

B. Information Collected Automatically (Usage Data)

When you visit our Site, certain information is automatically collected, primarily through cookies, log files, and other tracking technologies.

Usage Data: IP address, browser type and version, unique device identifiers, pages viewed, and time spent on the Site.
Tracking Technologies: We may collect data about how you use the website via technologies such as Google Analytics and Facebook Pixels.

C. Comments and User Generated Content

When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

To Provide Services: To Provide and manage our healthcare advocacy services, fulfill services, process transactions, and manage your account.
To Communicate with You: To contact you in response to your requests, schedule consultations and communicate with you regarding your needs, send you service announcements, updates, security alerts, and customer support messages.
To Refer you to trusted professionals (e.g., elder law attorneys, senior advisors) with your consent
Marketing and Promotions: To send promotional materials and newsletters. To ensure compliance with the CAN-SPAM act, all emails from us will clearly state the sender of the email, as well as provide instructions on how to unsubscribe from our list. We may also use your data to send targeted social media advertisements or upload your information into social media accounts to create look-a-like audiences.
Analytics and Improvement: To monitor and analyze usage and activity trends to improve the functionality and user experience of the Site and services.
Security: To detect, prevent, and respond to potential fraud or malicious activity.
Legal Compliance: To comply with legal obligations, court orders, and regulatory requirements.

3. Sharing Your Personal Information

We may share your personal information with third parties only in the following circumstances:

Service Providers: We share information with trusted third-party vendors and service providers who perform necessary services on our behalf (e.g., IT support, legal consultants).
Legal Compliance and Protection: We may disclose your information if required by law, court orders, government investigations, or in the good faith belief that such action is necessary to protect our legal rights or defend against claims.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as a business asset.

Sale or Sharing for Targeted Advertising

We do not sell or share your personal information with third parties for cross-context behavioral advertising (outside of the marketing activities detailed above).

4. Cookies and Tracking Technologies

The Site uses "cookies" and similar tracking technologies (like web beacons) to collect information and improve our service, analyze usage, and enhance functionality.

You have the option to accept or refuse these cookies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you refuse cookies, you may not be able to use some portions of our Site.

If you wish to have more details on cookies, you may visit an external website: www.allaboutcookies.org.

5. Data Security

We implement reasonable technical, physical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, you acknowledge that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Data Protection Rights and Data Transfer

Depending on your location and applicable laws, you have the right to:

Right of Access: Request copies of the personal data we have about you.
Right to Rectification: Request corrections to inaccurate or incomplete information.
Right to Erasure ('Right to be Forgotten'): Request deletion of your personal data, subject to legal and business requirements.
Right to Restriction of Processing: Request limits on how we use or share your information.
Right to Data Portability: Request a copy of your information in a portable format or request that we transfer the data to another organization.
Right to Object: Object to our processing of your personal data.
Right to Withdraw Consent: Where we rely on your consent, you have the right to withdraw that consent at any time.
Opt-Out: You may opt out of marketing emails by clicking the "unsubscribe" link.

Transfer of Data to Servers Outside the State/Country

Your information, including Personal Data, may be transferred to and maintained on servers located outside of your state or country. Your consent to this Privacy Policy represents your agreement to this transfer.

7. Children's Privacy

Our Site is not intended for children under the age of 13, in compliance with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personally identifiable information from children under 13. If you are between the ages of 13 and 18, you confirm you are viewing and consuming the website with the supervision and express consent of a parent or legal guardian. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

8. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.

9. International Users

Our services are operated and offered from the United States and are intended primarily for use by U.S. residents. If you access our services from outside the U.S., you do so at your own initiative and risk, and your information may be transferred to, stored, and processed in the United States, where privacy laws may be less stringent than those in your jurisdiction. By using our services, you acknowledge and consent to the transfer and processing of your information in accordance with U.S. laws.

10. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Peak Health Advocates, LLC

Email: info@peakadvocates.com